Cybersecurity Risks Analysis in the Hospitality Industry: A Stakeholder Perspective on Sustainable Service Systems

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dc.authorscopusidSaliha Karadayı Usta / 58220551800
dc.authorwosidSaliha Karadayı Usta / U-8744-2018
dc.contributor.authorKaradayı Usta, Saliha
dc.date.accessioned2025-05-09T09:35:49Z
dc.date.available2025-05-09T09:35:49Z
dc.date.issued2024
dc.departmentİstinye Üniversitesi, Mühendislik ve Doğa Bilimleri Fakültesi, Endüstri Mühendisliği Bölümü
dc.description.abstractThe digital transformation age introduces cybersecurity threats into the hospitality industry by increasing the exposure and vulnerability of hospitality firms’ data and systems to hackers. The hospitality industry is a diverse segment of the service sector dedicated to the provision of services in areas such as accommodation, food and beverage, travel and tourism, and recreation, including hotels, restaurants, bars, travel agencies, and theme parks. Cybersecurity risks in the hospitality industry affect the data and systems of businesses such as accommodation, food, travel, and entertainment, primarily enabled by the industry’s increasing digitization. This study aims to map the principal cybersecurity risks to the main stakeholders by proposing a novel Picture Fuzzy Sets (PFSs)-based Matrix of Alliances and Conflicts: Tactics, Objectives, and Recommendations (MACTOR) approach. The purpose here is to examine each stakeholder’s position towards handling cybersecurity attacks and estimate the uncertain nature of personal judgments of industry representatives when stating their point of view. The research aimed to extract the triggering positions of the defined cybercrime risks to reach the root cause of these risks, as the point to try to mitigate first. Thus, this paper contributes to the literature in both theoretical and practical ways by proposing a new approach and by providing real industry officials’ perspectives to solve the challenges. A hospitality practitioner can easily understand their position in this service network and take action to prevent such cybercrimes. © 2024 by the author.
dc.identifier.citationKaradayi-Usta, S. (2024). Cybersecurity risks analysis in the hospitality industry: a stakeholder perspective on sustainable service systems. Systems, 12(10), 397.
dc.identifier.doi10.3390/systems12100397
dc.identifier.issn20798954
dc.identifier.issue10
dc.identifier.scopusqualityQ3
dc.identifier.urihttp://dx.doi.org/10.3390/systems12100397
dc.identifier.urihttps://hdl.handle.net/20.500.12713/7246
dc.identifier.volume12
dc.identifier.wosWOS:001342817400001
dc.identifier.wosqualityQ1
dc.indekslendigikaynakScopus
dc.indekslendigikaynakWeb of Science
dc.institutionauthorKaradayı Usta, Saliha
dc.institutionauthoridSaliha Karadayı Usta / 0000-0002-8348-4033
dc.language.isoen
dc.publisherMultidisciplinary Digital Publishing Institute (MDPI)
dc.relation.ispartofSystems
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanı
dc.rightsinfo:eu-repo/semantics/openAccess
dc.subjectHospitality
dc.subjectMACTOR
dc.subjectPicture Fuzzy Sets
dc.subjectRisk Analysis
dc.subjectStakeholder Analysis
dc.titleCybersecurity Risks Analysis in the Hospitality Industry: A Stakeholder Perspective on Sustainable Service Systems
dc.typeArticle

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