Measurement of the effects of business intelligence applications on performance in hospitals according to the managerial levels: a chain hospital application

Abstract

Hospitals are matrix and complex organizations with many areas of expertise. In hospitals, multi-modular and integrated systems that can have multiple software and databases provide support in the execution of business processes within this complex organizational structure. Getting the right data at the right time for decision support purposes is often an important problem. In overcoming these problems, the problem of the research is what the contribution of integrated business intelligence applications solutions can be in decision-making stages from all levels of management. This research was conducted to investigate the effect of business intelligence reporting practices on performance according to managerial levels in hospital management systems. The research is a study conducted to measure the effect of business intelligence practices on performance in a chain hospital group that uses business intelligence in connection with the ERP (Enterprise Resource Planning) system with the highest number of hospitals in Turkey. The universe of the research is composed of people who have the authority and access to use BI at MLP care group for this study. The number of authorized people on the ERP system was 591 and 65.0% of them have filled out the requested survey. 231 was our minimum number and for increasing the reliability we have modified our number of samples to 383. So 383 samples were reached to strengthen the validity and the reliability of the survey. In this sample range, it was also aimed to compare the performance impact between senior, intermediate and operational level managers. The questionnaire study was conducted on 383 people. In this context, BI (Business Intelligence) architecture has been examined with all its components and information has been given about the benefits it provides to the enterprises. In the application developed as an example, a data warehouse modeling in accordance with the information required by the top management in hospitals, preparation of analyses, creation of presentation layer and presentation of the prepared analyses and reports on the control table were carried out. As a result of the research, it was determined that corporate business intelligence application screens at all types of managerial levels have a positive and significant effect on measurable performance indicators. In this context, when businesses monitor and control their operational activities through corporate business intelligence, it has been concluded that performance indicators provide less time loss, high reliability, integrated data, quality and accurate valuation advantages in the evaluation process. In the research, it was observed that the effect of performance results of operational managers' business intelligence applications from management levels was higher than that of senior and middle level managers.