Measurement of the effects of business intelligence applications on performance in hospitals according to the managerial levels: a chain hospital application

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dc.authoridMustafa Işık / 0000-0002-3671-4799en_US
dc.contributor.authorIşık, Mustafa
dc.contributor.authorYarar, Onur
dc.contributor.authorSöylemez Sur, Didem
dc.date.accessioned2021-05-05T09:06:06Z
dc.date.available2021-05-05T09:06:06Z
dc.date.issued2021en_US
dc.departmentİstinye Üniversitesi, İktisadi, İdari ve Sosyal Bilimler Fakültesi, Sağlık Yönetimi Bölümüen_US
dc.description.abstractHospitals are matrix and complex organizations with many areas of expertise. In hospitals, multi-modular and integrated systems that can have multiple software and databases provide support in the execution of business processes within this complex organizational structure. Getting the right data at the right time for decision support purposes is often an important problem. In overcoming these problems, the problem of the research is what the contribution of integrated business intelligence applications solutions can be in decision-making stages from all levels of management. This research was conducted to investigate the effect of business intelligence reporting practices on performance according to managerial levels in hospital management systems. The research is a study conducted to measure the effect of business intelligence practices on performance in a chain hospital group that uses business intelligence in connection with the ERP (Enterprise Resource Planning) system with the highest number of hospitals in Turkey. The universe of the research is composed of people who have the authority and access to use BI at MLP care group for this study. The number of authorized people on the ERP system was 591 and 65.0% of them have filled out the requested survey. 231 was our minimum number and for increasing the reliability we have modified our number of samples to 383. So 383 samples were reached to strengthen the validity and the reliability of the survey. In this sample range, it was also aimed to compare the performance impact between senior, intermediate and operational level managers. The questionnaire study was conducted on 383 people. In this context, BI (Business Intelligence) architecture has been examined with all its components and information has been given about the benefits it provides to the enterprises. In the application developed as an example, a data warehouse modeling in accordance with the information required by the top management in hospitals, preparation of analyses, creation of presentation layer and presentation of the prepared analyses and reports on the control table were carried out. As a result of the research, it was determined that corporate business intelligence application screens at all types of managerial levels have a positive and significant effect on measurable performance indicators. In this context, when businesses monitor and control their operational activities through corporate business intelligence, it has been concluded that performance indicators provide less time loss, high reliability, integrated data, quality and accurate valuation advantages in the evaluation process. In the research, it was observed that the effect of performance results of operational managers' business intelligence applications from management levels was higher than that of senior and middle level managers.en_US
dc.identifier.citationIşık, M , Yarar, O , Söylemez Sur, D . (2021). MEASUREMENT OF THE EFFECTS OF BUSINESS INTELLIGENCE APPLICATIONS ON PERFORMANCE IN HOSPITALS ACCORDING TO THE MANAGERIAL LEVELS: A CHAIN HOSPITAL APPLICATION . Journal of International Health Sciences and Management , 7 (13) , 97-108 . DOI: 10.48121/jihsam.776109en_US
dc.identifier.doi10.48121/jihsam.776109en_US
dc.identifier.endpage108en_US
dc.identifier.issn2149-9519en_US
dc.identifier.issue13en_US
dc.identifier.startpage97en_US
dc.identifier.urihttps://doi.org/10.48121/jihsam.776109
dc.identifier.urihttps://hdl.handle.net/20.500.12713/1724
dc.identifier.volume7en_US
dc.institutionauthorIşık, Mustafa
dc.language.isoenen_US
dc.publisherDergiParken_US
dc.relation.ispartofJournal of International Health Sciences and Managementen_US
dc.relation.publicationcategoryMakale - Ulusal Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/openAccessen_US
dc.subjectBusiness Intelligenceen_US
dc.subjectBig Dataen_US
dc.subjectCorporate Performanceen_US
dc.subjectManagementen_US
dc.subjectHospital Informationen_US
dc.subjectManagement Systemsen_US
dc.subjectData Analysisen_US
dc.titleMeasurement of the effects of business intelligence applications on performance in hospitals according to the managerial levels: a chain hospital applicationen_US
dc.typeArticleen_US

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