Sustainable medical tourism service network with a stakeholder perspective

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dc.authoridKaradayi-Usta, Saliha/0000-0002-8348-4033
dc.authorwosidKaradayi-Usta, Saliha/U-8744-2018
dc.contributor.authorKaradayi-Usta, Saliha
dc.date.accessioned2024-05-19T14:43:08Z
dc.date.available2024-05-19T14:43:08Z
dc.date.issued2024
dc.departmentİstinye Üniversitesien_US
dc.description.abstractAlong with the challenges and disruptions faced in the COVID-19 outbreak, medical tourism is an emergent field of business bringing multiple sources of service providers to provide cross-border medical treatment with affordable costs and touristic activity opportunities. The sustainability of medical tourism is of paramount importance in terms of economic, social and environmental dimensions with a high level of collaboration, coordination, cooperation and integration of the stakeholders of this service network. Hence, the purpose of this study is to analyze the sustainability objectives of medical tourism service with a detailed stakeholder involvement. In this regard, medical tourism stakeholders are identified via a systematic review of literature and industrial reports, and next, the objectives associated with sustainability are described in detail, then, a novel Fermatean Fuzzy MACTOR ('Matrix of Alliances and Conflicts: Tactics, Objectives and Recommendations') is proposed to determine the triggering relationship between each stakeholder and to highlight the convergency of each stakeholder towards each objective. Hence, the findings reveal the major responsibilities of stakeholders to achieve each individual sustainability objective. The analysis results indicate that even if the main service providers fulfil their duties perfectly, in case of having language barrier, demand of medical tourists cannot be sustained.en_US
dc.identifier.doi10.1080/13683500.2024.2309148
dc.identifier.issn1368-3500
dc.identifier.issn1747-7603
dc.identifier.scopus2-s2.0-85184242892en_US
dc.identifier.scopusqualityQ1en_US
dc.identifier.urihttps://doi.org10.1080/13683500.2024.2309148
dc.identifier.urihttps://hdl.handle.net/20.500.12713/5324
dc.identifier.wosWOS:001153048000001en_US
dc.identifier.wosqualityN/Aen_US
dc.indekslendigikaynakWeb of Scienceen_US
dc.indekslendigikaynakScopusen_US
dc.language.isoenen_US
dc.publisherRoutledge Journals, Taylor & Francis Ltden_US
dc.relation.ispartofCurrent Issues In Tourismen_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/closedAccessen_US
dc.snmz20240519_kaen_US
dc.subjectMactoren_US
dc.subjectFermatean Fuzzy Setsen_US
dc.subjectSustainable Medical Tourismen_US
dc.subjectSustainabilityen_US
dc.subjectMedical Tourism Service Networken_US
dc.subjectStakeholder Analysisen_US
dc.titleSustainable medical tourism service network with a stakeholder perspectiveen_US
dc.typeArticleen_US

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