Relationship between electronic health records strategy and user satisfaction: a longitudinal study using clinicians' online reviews

Basit Öğe Kaydı
dc.authoridDursun Delen / 0000-0001-8857-5148en_US
dc.authorscopusidDursun Delen / 55887961100
dc.authorwosidDursun Delen / AGA-9892-2022en_US
dc.contributor.authorSrivastava, Ankita
dc.contributor.authorAyyalasomayajula, Surya
dc.contributor.authorBao, Chenzhang
dc.contributor.authorAyabakan, Sezgin
dc.contributor.authorDelen, Dursun
dc.date.accessioned2022-06-03T14:21:44Z
dc.date.available2022-06-03T14:21:44Z
dc.date.issued2022en_US
dc.departmentİstinye Üniversitesi, Mühendislik ve Doğa Bilimleri Fakültesi, Endüstri Mühendisliği Bölümüen_US
dc.description.abstractObjective We investigated how the electronic health records (EHRs) strategies concerning EHR sourcing and vendor switching impact user satisfaction over time. Materials and Methods This study used a novel longitudinal dataset created by scraping clinicians’ Glassdoor.com reviews on 109 US health systems from 2012 to 2017 and combining it with the Healthcare Information and Management Systems Society (HIMSS) database. We performed sentiment analysis of clinician reviews to construct our main dependent variable, user satisfaction. Our main independent variables, EHR single sourcing and vendor switching, were constructed using the HIMSS database. Results Our fixed effects model showed that as health systems gain more experience with EHR, a single vendor sourcing strategy was associated with higher user satisfaction. Further, there was no significant impact of vendor switching on user satisfaction. Conclusion This work adds to the current understanding of EHR-driven clinician burnout using a novel longitudinal dataset. We show how organizational-level EHR strategy can impact user satisfaction and that providers and EHR vendors can mine clinician reviews online to understand their evolving needs and sentiments.en_US
dc.identifier.citationSrivastava A, Ayyalasomayajula S, Bao C, Ayabakan S, Delen D. Relationship between electronic health records strategy and user satisfaction: a longitudinal study using clinicians' online reviews. J Am Med Inform Assoc. 2022 May 27:ocac082. doi: 10.1093/jamia/ocac082. Epub ahead of print. PMID: 35640010.en_US
dc.identifier.doi10.1093/jamia/ocac082en_US
dc.identifier.issn1527-974Xen_US
dc.identifier.issue6en_US
dc.identifier.pmid35640010en_US
dc.identifier.scopus2-s2.0-85136908629en_US
dc.identifier.scopusqualityQ1en_US
dc.identifier.urihttp://doi.org/10.1093/jamia/ocac082
dc.identifier.urihttps://hdl.handle.net/20.500.12713/2799
dc.identifier.volume29en_US
dc.identifier.wosWOS:000805373800001en_US
dc.identifier.wosqualityQ1en_US
dc.indekslendigikaynakWeb of Scienceen_US
dc.indekslendigikaynakScopusen_US
dc.indekslendigikaynakPubMeden_US
dc.institutionauthorDelen, Dursun
dc.language.isoenen_US
dc.publisherOxford Academicen_US
dc.relation.ispartofJournal of the American Medican Informatics Association: JAMIAen_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/closedAccessen_US
dc.subjectClinician Burnouten_US
dc.subjectElectronic Health Records (EHRs)en_US
dc.subjectUser Satisfactionen_US
dc.subjectOnline Reviewsen_US
dc.subjectGlassdooren_US
dc.titleRelationship between electronic health records strategy and user satisfaction: a longitudinal study using clinicians' online reviewsen_US
dc.typeArticleen_US

Dosyalar

Lisans paketi
Listeleniyor 1 - 1 / 1
Küçük Resim Yok
İsim:
license.txt
Boyut:
1.44 KB
Biçim:
Item-specific license agreed upon to submission
Açıklama:
İndir

Koleksiyon

PubMed İndeksli Yayınlar Koleksiyonu
Endüstri Mühendisliği Bölümü Makale Koleksiyonu
Scopus İndeksli Yayınlar Koleksiyonu
WoS İndeksli Yayınlar Koleksiyonu