Satisfaction of patients with triage and nursing practice in emergency departments

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dc.authoridNeriman Akyolcu / 0000-0003-2194-8637
dc.contributor.authorÖzhanlı, Yasemin
dc.contributor.authorAkyolcu, Neriman
dc.date.accessioned2020-08-30T20:06:16Z
dc.date.available2020-08-30T20:06:16Z
dc.date.issued2020
dc.departmentİstinye Üniversitesi, Sağlık Bilimleri Fakültesi, Hemşirelik Bölümüen_US
dc.description.abstractAim: This research was carried out to evaluate the satisfaction of triage and nursing practice for emergency patients. Method: The sample for this descriptive study comprised 198 patients (115 women and 83 men) that visited the emergency department at an education and research hospital between December 01, 2013, and December 31, 2013, and agreed to participate in the study. The participants had been informed about the purpose, content, and methods of this study. Then, the data collection forms (patient information form, Triage Satisfaction Scale, and Newcastle Satisfaction with Nursing Scale) were administered to the patients. Data analysis involved descriptive statistical methods as well as parametric and nonparametric tests. Results: It was determined that the mean age of the patients in the emergency department was 38.56 +/- 17.43 years, and 51.5% (n=102) patients were in the yellow triage category. It was determined that a majority of patients did not wait for triage and indicated that they were receiving treatment in accordance with the triage category. The total Triage Satisfaction Scale mean score was 7.37 +/- 2.11 and the total Newcastle Satisfaction with Nursing Scale mean score was 73.34 +/- 17.66. It was found that there was a significant difference between the waiting status and satisfaction scores in the triage section of the patients. It was also found that there was a meaningful difference between the dimensions of satisfaction with treatment and care in terms of the triage category. Conclusion: It was determined that the patients who applied to the emergency unit were generally satisfied by the triage practice and nursing care. The nursing care satisfaction levels of the patient and their family regarding the health status and psychological support were found to be low. It may be advisable to periodically implement satisfaction analyses of the nursing practices in such units in order to make necessary arrangements and to eliminate deficiencies.en_US
dc.identifier.citationOzhanli, Y., & Akyolcu, N. (2020). Satisfaction of Patients with Triage and Nursing Practice in Emergency Departments. FLORENCE NIGHTINGALE JOURNAL OF NURSING-FLORENCE NIGHTINGALE HEMSIRELIK DERGISI, 28(1), 49–60. https://doi.org/10.5152/FNJN.2020.18041en_US
dc.identifier.doi10.5152/FNJN.2020.18041en_US
dc.identifier.endpage60en_US
dc.identifier.issn2147-4923en_US
dc.identifier.issn2147-8686en_US
dc.identifier.issue1en_US
dc.identifier.pmid34263185en_US
dc.identifier.startpage49en_US
dc.identifier.trdizinid366589en_US
dc.identifier.urihttps://doi.org/10.5152/FNJN.2020.18041
dc.identifier.urihttps://hdl.handle.net/20.500.12713/452
dc.identifier.volume28en_US
dc.identifier.wosWOS:000519708900007en_US
dc.identifier.wosqualityN/Aen_US
dc.indekslendigikaynakWeb of Scienceen_US
dc.indekslendigikaynakTR-Dizinen_US
dc.indekslendigikaynakPubMeden_US
dc.institutionauthorAkyolcu, Nerimanen_US
dc.language.isoenen_US
dc.publisherİstanbul University Cerrahpaşaen_US
dc.relation.ispartofFlorence Nightingale Journal of Nursing - Florence Nightingale Hemşirelik Dergisien_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/openAccessen_US
dc.subjectEmergency Departmenten_US
dc.subjectNursing Careen_US
dc.subjectPatient Satisfactionen_US
dc.subjectTriageen_US
dc.titleSatisfaction of patients with triage and nursing practice in emergency departmentsen_US
dc.typeArticleen_US

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